Exchange & Refund Policy
If something isn't right, we'll make it right. Here's exactly how returns work at RM — no fine print, no runaround.
Return window
You can request a return within 14 days of delivery.
How to start a return
Scroll down to the return request form at the bottom of this page and fill it in. Please have ready:
- Your order number (it's in your confirmation email, and looks like #1234)
- Your full name and phone number
- A clear photo of the unopened item
We'll review your request and come back to you within 1–3 working days with next steps. Prefer to message us instead? You can still reach us on WhatsApp, Messenger, Instagram DM, or Email.
Return conditions
- Items must be unused, unopened, and in their original packaging.
- Shipping fees are deducted from the refund, as they vary by governorate.
Timeline
- Refunds are processed after we inspect and approve the returned item.
- Once approved, your refund is issued within 7 working days.
- Pick-up attempts are completed within 1–3 working days.
- Our working days are Sunday to Thursday, excluding weekends and official holidays.
Refund methods
| Payment type | Refund method | Timeline |
|---|---|---|
| Cash on Delivery (COD) | Store credit | 1–2 working days after approval |
| E-wallet transfer | 2–3 working days after approval | |
| Bank transfer | 2–3 working days after approval (may take up to 14 working days to reflect in your account, depending on your bank and in line with CPA & Central Bank of Egypt regulations) | |
| Pre-paid (debit/credit cards, e-wallets, Souhoola, ValU, Sympl) | Refunded to the original payment method | Varies by provider (may take up to 14 working days to reflect) |
| Store credit | 1–2 working days after approval |
Worth knowing
- Refunds are only issued after the returned item is approved.
- For third-party payment providers (Souhoola, ValU, Sympl and similar), refund timing depends on their policies.
Still unsure? Message us — we'd rather you ask than guess. The return request form is just below.
